Commercial Cleaning FAQ — Gordon
Everything businesses in Gordon NSW 2072 ask us before, during and after hiring a commercial cleaner — collected in one place and answered plainly. If your question is not here, call 1300 494 983 and a person who can actually answer it will pick up. For pricing specifics, start with our cost guide and rates page.
Pricing & Quotes
How much does commercial cleaning cost in Gordon?
Contract cleaning in Gordon runs $30 to $45 per hour and one-off cleans $40 to $50 per hour in 2026. The exact figure depends on frequency, scope and compliance requirements — see our cost guide for worked monthly budgets by property type.
Do you charge for quotes?
Never. Every quote follows a free onsite walkthrough, arrives within 24 hours, and is itemised — hours, frequency, consumables and periodic extras all listed.
Are regular contracts cheaper than one-off cleans?
Yes, by 15 to 25 percent per visit. Scheduled work lets us amortise travel, supervision and rostering across the contract.
Are consumables included in the price?
Equipment and chemicals are always included. Site consumables — bin liners, toilet paper, soap — are itemised separately at cost so you only pay for actual usage.
Do prices rise every year?
Rates are fixed for twelve months. Any adjustment afterwards tracks award wage movements and is flagged sixty days in advance in writing.
Is GST included in quoted prices?
Quotes show figures exclusive of GST with the GST line itemised, so comparing against other bids is straightforward.
Contracts & Service
Is there a lock-in contract?
No. Every agreement is month-to-month with 30 days written notice to cancel — no exit penalties, ever.
How quickly can you start in Gordon?
Usually within a week of quote approval. Our crews run nightly through Gordon 2072, so mobilising a new site rarely waits on rostering.
What happens if we are not happy with a clean?
Report it and it is rectified within one business day at no charge. Repeated issues trigger a supervisor review and a revised scope — problems get fixed at the system level, not apologised for.
Will we have the same cleaners each visit?
Yes. Consistent rostering is policy — your team learns the site, and your staff see familiar faces. Cover cleaners are introduced through your supervisor when leave occurs.
How do we communicate day to day?
A named supervisor with a direct number, plus a site logbook and email summaries. No ticket queues, no call centres.
Do you audit your own work?
Monthly, with a written inspection report and photos. Gordon clients see the standard they are paying for, documented.
Staff, Insurance & Compliance
Are your cleaners police-checked?
Every cleaner passes a national police check before rostering. Staff on childcare, school and aged care sites also hold current Working With Children Checks or sector screening.
What insurance do you carry?
$20 million public liability, workers compensation and professional indemnity. Certificates of currency are supplied with every quote or on request.
Are your staff employees or subcontractors?
Directly employed and paid to award. That costs more than subcontracting chains — and is precisely why sites stay staffed and standards hold.
What chemicals do you use?
Commercial-grade products with TGA-approved hospital-grade disinfectants in bathrooms, kitchens and clinical areas. Safety data sheets and a chemical register are kept on every site.
Do you follow WHS requirements?
Yes — documented safe work method statements, chemical handling training, wet-floor protocols and incident reporting on every Gordon site.
Can you sign NDAs or confidentiality agreements?
Yes. Legal, accounting and medical practices in Gordon routinely require them, and our staff are briefed on confidential-environment conduct.
Scheduling & Access
Can you clean outside business hours?
After-hours is our default — evenings from 5:30pm, early mornings before 7:30am, and overnight for 24/7 facilities. Your trading day is never interrupted.
How is key and alarm access handled?
Under a documented key register: coded tags, no addresses attached, sign-in and sign-out logged. Alarm procedures are recorded per site and tested on induction.
Do you work weekends and public holidays?
Yes, for both scheduled contracts and one-off work. Weekend one-off cleans may carry a disclosed loading; contract weekend service is priced within standard bands.
Can you clean while we trade?
Where needed — lunchtime bathroom refreshes for medical suites, daytime lobby service for strata. Most Gordon clients prefer after-hours, and we recommend it.
What if our cleaner is sick?
A trained cover cleaner attends the same shift, briefed from your site scope. Missed visits are credited — they should not happen, and the credit keeps us honest.
Specialist Cleaning
Do you clean medical and dental practices?
Yes — infection-control programs with TGA-approved disinfectants, colour-coded equipment and per-visit documentation. See our medical cleaning page for the full protocol.
Are you compliant for childcare centres?
Our childcare programs align with ACECQA Quality Area 2: child-safe products, hospital-grade disinfection in wet areas, WWCC-cleared staff and audit-ready records.
Do you service aged care facilities?
Yes, including outbreak response. Staff complete infection prevention training and meet sector screening and vaccination requirements.
Can you handle gyms and fitness studios?
Equipment-safe disinfection, change-room and shower programs, and overnight scheduling for 24/7 facilities across Gordon and nearby suburbs.
Do you do carpet cleaning and floor maintenance?
Hot water extraction, dry cleaning, strip and seal, and burnishing — usually scheduled quarterly within a contract or quoted fixed-price as one-off projects.
What about end-of-lease and make-good cleans?
Yes. One-off make-good cleans for Gordon commercial tenancies are quoted fixed-price after a walkthrough, at $40 to $50 per hour equivalent.
Coverage & Company
Which suburbs do you service?
Gordon 2072 is home base, with daily coverage of Pymble, Killara, West Pymble, St Ives, East Killara and Turramurra — the whole Upper North Shore corridor.
Where is Pro Clean Corp based?
Our head office is at 77 Garfield Street, Wentworthville NSW 2145, with operational crews running nightly routes through Gordon and the Upper North Shore.
How long have you been operating?
Since 2015. More than 1,200 businesses across Sydney use Pro Clean Corp, from single-suite practices to multi-site organisations.
Do you use eco-friendly products?
Where effectiveness allows, yes — biodegradable and low-tox lines are standard in general areas, with hospital-grade product reserved for zones that genuinely need it.
How do we get started?
Call 1300 494 983 or use our contact form. A walkthrough this week, a quote within 24 hours, and cleaning underway usually the week after.